Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("User", "Player", "you") and Citi88 ("the Platform", "we", "us", "our"), governing your access to and use of the website located at citi88.cam and all associated services, including but not limited to online casino games, sports betting, live dealer games, esports wagering, and any other gaming or financial services offered on the Platform.

Citi88 is an online gaming platform operating under international licensing, serving players in Malaysia and other permitted jurisdictions. The Platform is designed for adult entertainment purposes only and is accessible exclusively to individuals aged 21 years and above.

By creating an account, accessing the Platform, or placing any bet or wager, you unconditionally accept these Terms in full. If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account.

In these Terms, unless the context requires otherwise, the following definitions apply:

Your access to and use of the Citi88 Platform is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, registered users, and others who access or use the Platform.

• By registering an Account, you represent and warrant that you have the legal capacity to enter into this Agreement and that you are doing so of your own free will.
• By clicking "Register", "Sign Up", or any equivalent confirmation button, you acknowledge that you have read and understood these Terms in their entirety.
• If you are accessing the Platform on behalf of an organisation or entity, you represent that you have the authority to bind that entity to these Terms.
• Continued use of the Platform following any amendment to these Terms constitutes acceptance of the revised Terms.

To be eligible to register and maintain an Account on the Citi88 Platform, you must satisfy all of the following criteria at all times:

• Age Requirement: You must be at least 21 years of age. Citi88 enforces a 21+ minimum age policy consistent with internationally licensed gambling operators and applicable responsible gaming standards.
• Legal Capacity: You must be a natural person with full legal capacity to enter binding contracts under the laws of your jurisdiction of residence.
• Single Account: You may hold only one registered Account. Multiple accounts belonging to the same individual are strictly prohibited, regardless of the email address, payment method, or device used.
• Not a Prohibited Person: You must not be an employee, director, officer, contractor, or close family member of any Citi88 employee or business partner.
• Accurate Information: All registration information you provide must be accurate, complete, and kept up to date. Providing false identity information constitutes a material breach of these Terms.
• Jurisdiction: You must not be a resident of or accessing the Platform from a Prohibited Jurisdiction. You are solely responsible for determining whether your use of the Platform is lawful in your jurisdiction.

To access the full range of Citi88 services, you must create a registered Account by completing the Platform's registration process. During registration, you will be required to provide accurate personal information including your full legal name, date of birth, email address, and contact number.

Know Your Customer (KYC) Verification is a mandatory requirement for all withdrawal requests. KYC documentation typically includes:

• A clear photograph of a valid government-issued photo identification (Malaysian MyKad, passport, or equivalent).
• A recent proof of address document (bank statement, utility bill, or government correspondence dated within 90 days).
• Proof of payment method ownership (e.g., screenshot of registered e-wallet name matching Account details, or bank account confirmation).

Citi88 reserves the right to request additional documentation at any time for anti-money laundering (AML) compliance, fraud prevention, or identity verification purposes. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension.

You are responsible for maintaining the security of your Account credentials, including your username, password, and any two-factor authentication codes. Citi88 will not be held liable for any loss or damage arising from your failure to maintain account security or your disclosure of credentials to third parties.

Citi88 accepts deposits and processes withdrawals through the following approved payment channels available to Malaysian users:

• Malaysian E-Wallets: Touch 'n Go eWallet, Boost, GrabPay — deposits credited instantly; withdrawals typically processed within 5–30 minutes.
• Bank Transfers (FPX/IBG): Maybank, CIMB, Public Bank, Hong Leong Bank — deposits credited within 1–5 minutes via FPX; withdrawals within the same business day.
• DuitNow QR: Real-time payment via DuitNow QR code — deposits credited within seconds.
• Cryptocurrency (USDT): TRC-20 and ERC-20 networks accepted. Processing time dependent on network congestion — typically 15–60 minutes.

The following conditions apply to all financial transactions on the Platform:

• Minimum deposit: RM30 (or equivalent in USDT). Minimum withdrawal: RM50 (or equivalent in USDT).
• Withdrawals may only be made to accounts or wallets that are registered in the same name as the Citi88 Account. Third-party withdrawals are strictly prohibited.
• Citi88 does not charge transaction fees on deposits or withdrawals. However, network fees for cryptocurrency transactions are the responsibility of the Player.
• All financial transactions are subject to AML checks. Citi88 reserves the right to request source-of-funds documentation for large transactions or where suspicious activity is identified.
• Any pending bonus wagering requirements must be completed before a withdrawal request can be approved, except where the Player elects to forfeit active bonus funds.

Citi88 offers a range of bonuses and promotional offers to both new and existing Players. All bonuses are subject to the specific terms applicable to each promotion, in addition to the general bonus conditions set out in this clause.

• Each welcome bonus offer may be claimed once per Player, per household, per IP address, and per payment method. Attempting to claim the same bonus multiple times through multiple accounts constitutes bonus abuse.
• Wagering requirements vary by bonus type. Standard bonuses carry a 10x–35x wagering requirement. Specific requirements are stated on each individual bonus offer page.
• Bonus Funds and any winnings derived from Bonus Funds cannot be withdrawn until all applicable wagering requirements have been completed in full.
• Citi88 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice. Changes will not affect bonuses already accepted by Players prior to the modification date.
• Where Citi88 has reasonable grounds to believe that a Player has engaged in bonus abuse, strategic wagering solely to meet wagering requirements with minimal risk, or any other conduct designed to exploit promotions, Citi88 reserves the right to void bonus funds and associated winnings.
• The Crypto Deposit Bonus (2% per USDT deposit) is applied automatically and carries no wagering requirement on the bonus amount itself. Full details are available on the Platform's promotions section.

All games and betting markets offered on the Citi88 Platform are governed by specific game rules applicable to each product category. Players are responsible for familiarising themselves with the rules of any game or market before placing wagers.

• Casino Games: All slot, table, and live dealer games use Random Number Generator (RNG) technology or live streaming from licensed dealer studios. Outcomes are determined independently of Citi88's intervention.
• Sports Betting: Bets on sporting events including Liga Super Malaysia, EPL, La Liga, UFC, and other markets are subject to the Platform's current betting rules. All bets are final once confirmed, except in cases of obvious error or rule-specified voiding conditions.
• Mix Parlay: Combination bets are accepted subject to the minimum number of selections and odds requirements stated at the time of placement. At least one voided leg in a Mix Parlay may reduce the combination to a lower number of selections per applicable parlay rules.
• In-Play Betting: Live betting odds are updated in real time and may be suspended at any time during an event. Citi88 shall not be liable for any technical delay between an in-play event occurrence and the suspension or settlement of related bets.
• Dispute Resolution: In the event of a dispute relating to game outcomes, bet settlement, or technical errors, Citi88's decision (following investigation) shall be final and binding. Players may contact support to raise a dispute within 30 days of the relevant event.

The following activities are strictly prohibited on the Citi88 Platform. Violation of any prohibition in this clause may result in immediate Account suspension, forfeiture of Balance and Bonus Funds, and referral to relevant authorities where applicable:

• Use of automated software, bots, scripts, or any non-human interaction tool to access, navigate, or place bets on the Platform.
• Registering multiple Accounts or using another person's Account to access the Platform or claim bonuses.
• Collusion with other Players to manipulate game outcomes, including in live poker or any multiplayer game format.
• Money laundering or use of the Platform for any financial transaction that facilitates criminal activity.
• Exploitation of software bugs, game errors, or technical vulnerabilities. Any winnings derived from known bugs must be reported and will be voided.
• Systematic arbitrage betting designed to exploit price differences between markets or between Citi88 and other operators.
• Providing false, misleading, or fraudulent documentation during registration, KYC verification, or any support interaction.
• Accessing the Platform from a Prohibited Jurisdiction using VPN, proxy, or any technology designed to circumvent geographic restrictions.

Citi88 is committed to promoting responsible gambling and protecting vulnerable individuals from gambling-related harm. The Platform provides a suite of player-protection tools available to all registered Account holders.

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps from their Account settings. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Players may set maximum loss thresholds over defined periods. Citi88 will prevent further play once a set loss limit is reached within the applicable period.
• Session Time Reminders: Players may configure session duration alerts. Notifications will be displayed at the defined intervals during active gameplay sessions.
• Cool-Off Period: A temporary break from the Platform ranging from 24 hours to 30 days. During a cool-off period, the Account remains accessible for account management but not for gameplay or deposits.
• Self-Exclusion: Players may request permanent or time-limited self-exclusion via the Platform settings or by contacting customer support. Self-exclusion requests are actioned within 24 hours and cannot be reversed during the exclusion period.

Players who believe they may have a gambling problem are encouraged to seek professional help. For assistance, contact our Responsible Gambling page or reach out to external support organisations. For more information, visit our Responsible Gambling page.

All intellectual property rights in and to the Citi88 Platform — including but not limited to the website design, software, source code, graphics, logos, trademarks, content, text, and game interfaces — are owned by or licensed to Citi88 and are protected under applicable intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial gaming purposes only.
• You may not copy, reproduce, distribute, publish, transmit, modify, or create derivative works based on any Platform content without Citi88's prior written consent.
• You may not use the Citi88 name, logo, or branding in any manner that implies endorsement or affiliation without express written authorisation.

To the fullest extent permitted by applicable law, Citi88 excludes all liability for any loss or damage (whether direct, indirect, consequential, or otherwise) arising from:

• Interruptions, errors, or unavailability of the Platform due to technical issues, maintenance, or circumstances beyond Citi88's reasonable control.
• Losses arising from gambling activity, including financial losses incurred through betting or gaming on the Platform.
• Unauthorised access to your Account resulting from your failure to maintain account security.
• Any delay in processing deposits or withdrawals attributable to third-party payment providers, banking institutions, or blockchain network conditions.
• Your reliance on any information, content, or promotional material published on the Platform.

Nothing in these Terms shall limit or exclude Citi88's liability for fraud, death, or personal injury caused by its negligence, or any other liability that cannot be excluded by law.

Citi88 reserves the right to suspend, restrict, or permanently close any Account at its reasonable discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable period following a withdrawal request.
• Suspected fraudulent activity, money laundering, or use of the Platform in connection with criminal conduct.
• Bonus abuse, multi-accounting, or systematic exploitation of Platform promotions.
• Receipt of a regulatory requirement or court order directing Citi88 to freeze or close the Account.

In the event of an Account closure for breach of Terms, Citi88 may forfeit any Bonus Funds and associated winnings. Real-money Balance (less any amounts subject to AML or fraud investigation holds) will be returned to the Player following completion of any applicable investigation and verification processes.

Players wishing to voluntarily close their Account may do so by contacting customer support. Voluntary closure requests are processed within 24–48 business hours.

Citi88 reserves the right to amend, update, or revise these Terms & Conditions at any time. When material changes are made, Citi88 will take reasonable steps to notify registered Players through one or more of the following methods: in-Platform notification, email to the registered account address, or prominent notice on the homepage.

The date of the most recent revision is displayed at the top of this page. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms. Players who do not agree to revised Terms should cease using the Platform and may request account closure.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Citi88 holds its international operating licence. Any dispute arising out of or relating to these Terms, your Account, or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in that territory.

Prior to commencing any legal proceedings, Players are encouraged to contact Citi88's customer support team to attempt an informal resolution. Citi88 will make reasonable good-faith efforts to resolve disputes informally within 30 business days of receiving written notice of the dispute.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any rights under this Agreement, please contact the Citi88 support team through any of the following channels:

• Email: [email protected] — responses within 4 business hours.
• Live Chat: Available 24/7 on the Platform — average response time under 5 minutes.
• WhatsApp: Available in English, Bahasa Melayu, and Chinese — 24 hours a day, 7 days a week.

For formal legal notices, communications should be directed in writing via email to [email protected] with the subject line "Legal Notice — Terms & Conditions". Citi88 will acknowledge formal notices within 5 business days.

Effective Date: 1 January 2026  |  Version: 2.0  |  Platform: citi88.cam