At Citi88, we believe gambling should always be entertainment — never a source of stress, financial pressure, or harm. This page explains the tools, resources, and commitments we've put in place to keep every Malaysian player safe.
Citi88 was built for Malaysian players who enjoy online gaming as one of many leisure activities — people who want to catch a Liga Super Malaysia match, spin a few slots after work, or follow their EPL team with a live bet on a Saturday afternoon. For the vast majority, that's exactly what gaming remains: an enjoyable, occasional pastime.
But we also know that for a small number of people, gambling can shift from entertainment into something more problematic. When that happens, we want to be the first to notice — and the first to offer genuine support, not just legal disclaimers.
Citi88's responsible gambling framework is built into the platform itself — not bolted on as an afterthought. Every registered account automatically has access to deposit limits, loss limits, session reminders, cool-off periods, and full self-exclusion. These tools take effect immediately and are designed to put the player back in the driver's seat.
Every Citi88 account has access to these responsible gambling tools from day one. No application required — just go to your account settings.
Set a daily, weekly, or monthly cap on how much you can deposit into your Citi88 account. Whether you prefer to manage in MYR or USDT, the limit applies to all payment methods — DuitNow, Touch 'n Go eWallet, Boost, GrabPay, FPX, and crypto. Reductions take effect instantly; increases require a 24-hour wait to prevent impulsive decisions.
Define the maximum amount you're comfortable losing within a set period. Once your net losses reach that figure, further play is automatically prevented for the remainder of the period. This is one of the most effective tools for preventing the common pattern of "chasing losses" — a key risk factor in problem gambling.
Long gaming sessions can become consuming without you realising how much time has passed. Set a session timer and receive clear on-screen notifications at your chosen intervals. This is especially useful for live casino sessions, live football betting, and any extended gameplay that can blur the sense of time.
A short-term break ranging from 24 hours to 30 days. During a cool-off, your account remains open for account management purposes but all deposits and gameplay are blocked. This is designed for players who feel they need a brief pause without committing to a full self-exclusion.
The most comprehensive player protection tool available. Self-exclusion allows you to close your Citi88 account for a defined period (minimum 6 months) or permanently. During self-exclusion, your account cannot be reopened — even at your own request — for the duration of the exclusion. Requests are actioned within 24 hours of verification.
Every 30 minutes during an active session, Citi88 displays a summary of your current session — how long you've been playing, how much you've deposited, and your net session result. This is a gentle but factual nudge to re-evaluate whether you want to continue, helping break the automatic nature of extended play.
The minimum age to register and play on Citi88 is 21 years old. This is not simply a legal formality — it reflects a genuine commitment to keeping young people away from gambling environments before they have the emotional and financial maturity to engage safely.
Age verification is mandatory for all players before any withdrawal is processed. Citi88 requires government-issued photo identification — a Malaysian MyKad, passport, or equivalent document — as part of the standard KYC process. Where there is any doubt about a player's age, we reserve the right to suspend the account pending verification, regardless of the balance held.
If we discover that an account has been registered by a person under the age of 21, the account will be closed immediately and all deposits will be refunded after investigation. Any winnings accumulated by an underage user will not be paid out under any circumstances.
Problem gambling rarely announces itself loudly. It typically develops gradually — a pattern of behaviours that shift from leisure to compulsion over weeks or months. If you recognise any of these signs in yourself or someone close to you, it's worth taking a moment to pause and seek support.
These questions are not a clinical diagnostic tool — they're an honest starting point for self-reflection. Answer them privately and honestly.
If you or someone you know is struggling with gambling-related issues, these organisations offer confidential, professional support. All contacts listed are text references only — please search for current contact details through official channels.
Malaysia's national social welfare helpline, operated 24 hours a day. Provides counselling referrals and support for individuals and families affected by problem gambling and other social issues.
A leading international organisation providing free information, support, and counselling for anyone affected by problem gambling. Resources available online and by phone. Widely accessible from Malaysia.
Malaysian public hospitals including Hospital Kuala Lumpur, Hospital Pulau Pinang, and Hospital Sultanah Aminah Johor Bahru offer psychiatric and counselling services for behavioural addiction including problem gambling.
Our support agents are trained to assist players who are concerned about their gambling behaviour — whether that means setting limits, requesting a cool-off, or initiating self-exclusion. Available in English, Bahasa Melayu, and Chinese.
All responsible gambling controls are available directly from your Citi88 account settings. Here's how to access them in three simple steps.
Sign in to your Citi88 account and navigate to the Account Settings section from the main dashboard menu.
Find the Responsible Gambling tab within your account settings. All available tools — deposit limits, loss limits, cool-off, and self-exclusion — are listed here.
Choose and apply your preferred limits. Reductions apply immediately. If you're applying for self-exclusion and have difficulty, contact our support team directly — we'll assist you promptly.
Whether you want to set up your first deposit limit, request a self-exclusion, or just have a confidential conversation about your gambling patterns, our support team is available 24/7. You can also visit our FAQ for quick answers to common responsible gambling questions.
For players aged 21 and above only. If gambling stops being enjoyable, take a break. Help is available at Talian Kasih 15999 (Malaysia) or through GamCare internationally.